Refund Policy
Fair and simple. You pay for the work we do on your case, and if we can’t do that work, you get your money back.
Last updated October 8, 2026
Early access
The short version
- Full refund if we decline your case or can’t take any action on it.
- Full refund within 7 days of your first plan payment if you haven’t opened a case.
- Once we’ve filed a takedown or contacted the other party, the work is done, so that case isn’t refundable.
- Cancel a plan any time. You keep access until the end of the period you paid for.
This summary is for convenience. The full text below is what applies.
1. What you’re paying for
Our fees cover the work of enforcing your rights: filing takedowns, contacting and following up with the other party, preparing and sending your cease‑and‑desist, and documenting your case. No one can honestly guarantee what another person or platform will do, so refunds are based on the work we do, not on the outcome.
2. When you get a full refund
- We decline your case, for example because it falls outside copyright or our scope, before any action is taken;
- We can’t take any action on your case, for any reason on our side;
- You were charged twice, or charged in error;
- You cancel a One Case purchase before we file a takedown or contact anyone; or
- You cancel within 7 days of your first payment for a plan and haven’t opened a case on that plan.
3. When a case isn’t refundable
Once we have filed a takedown or contacted the other party for a case, the work for that case has been done, so its fee isn’t refundable. That includes when a platform rejects a takedown, when the other party doesn’t respond or disputes the claim, or when you decide to close the case. If something went wrong on our side, contact us; we will make it right.
4. Plans and cancellation
You can cancel a plan at any time in your account. Cancellation stops future renewals; you keep access and any remaining cases until the end of the current billing period. Except as described above, or where the law requires it, we don’t refund partial months. Unused monthly cases don’t roll over.
5. How to request a refund
Email [support@yourdomain.com] with your case reference or the email on your account. We reply within 2 business days. Approved refunds go back to your original payment method, and usually arrive within 5 to 10 business days, depending on your bank.
6. Chargebacks
Please contact us before disputing a charge with your bank; we can usually resolve it faster. We may pause work on your cases while a chargeback is open.
7. Your legal rights
This policy doesn’t limit any rights you have under consumer protection law. Where the law gives you more, the law applies.