Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) are an agreement between you and [Company legal name, e.g. Copyright Hawk LLC] (“Copyright Hawk”, “we”, “us”). By creating an account, starting a case, or otherwise using our website and services (the “Services”), you agree to these Terms, our Privacy Policy, our Refund Policy, our Acceptable Use Policy, and our SMS & Calls Terms. If you use the Services for a company or client, you confirm you have authority to bind them, and “you” includes them.

2. What we do

Copyright Hawk is a copyright enforcement service. When you open a case and approve it, we act as your authorized agent to:

• File copyright takedown notices with the platforms and hosts where your work appears, such as Meta, YouTube, TikTok, Google, X, and web hosts;
• Contact the business or account using your work by email and text message (and by phone on plans that include calls), and follow up until they respond;
• Send a cease‑and‑desist letter you have approved if they do not respond or comply;
• Document each step in a case file you can export; and
• Help you find an independent copyright attorney if your case needs legal action.

We are not a law firm. We do not give legal advice, represent you in court, file lawsuits, or collect damages. Nothing we do creates an attorney‑client relationship.

3. Eligibility and your account

You must be at least 18 years old and able to form a binding contract. You agree to give accurate account information, keep your login credentials secure, and tell us promptly about any unauthorized use of your account. You are responsible for activity under your account.

4. Authorization to act as your agent

For each case you approve, you appoint us as your limited agent to take the actions described in that case on behalf of the rights owner you identify. This authority covers only the work, the links, and the parties in that case. You may withdraw it at any time by closing the case, after which we will stop further outreach, except for anything already in progress with a platform.

If you act for a company or a client, you confirm that you hold written authorization from the rights owner to appoint us. We may ask for proof of that authorization before acting.

5. Your promises to us

Every time you open or approve a case, you confirm that:

• You own the copyright in the work, or are authorized to act for the owner;
• You believe in good faith that the use you are reporting is not authorized by the owner, its agent, or the law, and you have considered whether it could be fair use;
• The information and evidence you provide are accurate and complete; and
• You have the right to share the materials you give us, including with the people and platforms we contact.

Under U.S. law (17 U.S.C. § 512(f)), anyone who knowingly makes a material misrepresentation in a takedown notice can be liable for damages, including costs and attorney’s fees. False or abusive claims violate these Terms.

6. Approval comes first

We do not send a cease‑and‑desist letter without your approval of its exact wording, and we do not open a case without your confirmation. If you change a case after approving it, you will need to approve it again. We may decline, pause, or close any case we reasonably believe is inaccurate, unlawful, or outside our scope, including disputes over ownership, trademark, likeness, or voice.

7. How we contact other parties

We contact the businesses and accounts using your work in a professional manner, by email and text message, and by phone on plans that include calls, using contact details you provide or that are publicly available for that business. We text and call only from the numbers listed on our Verified page. Follow‑ups are reasonable in frequency and stop when the other party removes the material, shows permission, disputes the claim, asks us to contact their attorney, or asks us to stop. We do not threaten criminal action, make demands we cannot support, or contact unrelated people.

8. Platforms and outcomes

Platforms, hosts, and recipients make their own decisions. We are not affiliated with or endorsed by any platform. We do not and cannot guarantee that content will be removed, that an account will be suspended, or that anyone will respond. A takedown notice or cease‑and‑desist letter is not a court order.

9. Lawyer referrals

If your case needs legal action, we can help you find an independent copyright attorney and, with your permission, share your case file with them. Any attorney you hire works for you under their own engagement agreement. We are not responsible for an attorney’s advice or services, and we do not share in legal fees.

10. Fees, billing, and subscriptions

Prices are shown before you pay. A One Case purchase is a one‑time fee for one case. Plans are billed monthly in advance and renew automatically until you cancel. You can cancel at any time in your account; cancellation takes effect at the end of the current billing period, and you keep access until then. Unused monthly cases do not roll over.

Fees exclude applicable taxes, which we will add where required. If a payment fails, we may pause work on your cases until it is resolved. If we change our prices, we will tell you at least 30 days before the change affects your next renewal.

Refunds are covered by our Refund Policy.

11. Your content and evidence

You keep all rights in your work and the materials you upload. You give us a limited, non‑exclusive license to store, copy, and share those materials only as needed to provide the Services, including sharing them with the platforms, hosts, recipients, and attorneys involved in your case.

12. Acceptable use

You must follow our Acceptable Use Policy. You may not use the Services to silence criticism, harm competitors with false claims, harass anyone, or take down content you do not have the right to enforce.

13. Our property

The Services, including our software, templates, design, and the Copyright Hawk name and logo, belong to us and our licensors. You may not copy, resell, or reverse engineer them except as the law allows.

14. Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. Nothing in our materials is legal advice.

15. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Services is limited to the amount you paid us in the 12 months before the claim arose. Some jurisdictions do not allow these limits, so they may not apply to you.

16. Indemnity

You will defend and indemnify us against claims, losses, and costs (including reasonable attorney’s fees) arising from information you gave us that was false, a case you did not have the right to bring, or your breach of these Terms.

17. Suspension and termination

You can close your account at any time. We may suspend or end your access if you breach these Terms or our Acceptable Use Policy, or if we must do so by law. Sections that by their nature should survive termination, including payment obligations, disclaimers, limits of liability, and indemnity, will survive.

18. Disputes and governing law

If you have a problem, contact us first at [support@yourdomain.com]; most issues can be resolved quickly. These Terms are governed by the laws of [State], without regard to conflict‑of‑law rules. Any dispute that is not resolved informally will be brought in the state or federal courts located in [County, State], except that either party may bring an individual claim in small claims court.

19. Changes to these terms

We may update these Terms. If a change is material, we will notify you by email or in the Services at least 14 days before it takes effect. Continuing to use the Services after that means you accept the updated Terms.

20. Contact

[Company legal name, e.g. Copyright Hawk LLC], [Mailing address]. Email: [support@yourdomain.com].